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Yes. Every Avax rental car is pre-authorised for ferry transport on all Croatian vehicle ferries (Jadrolinija, Krilo, and others) at no extra cost. Ferry permission and island insurance validity are included in every rental — there is no permit fee, no surcharge, and no paperwork to fill in. You simply buy your vehicle ticket from the ferry operator and drive on board.

No. Avax includes the ferry permit (FIT — Free Independent Travel, section 8.1 of our terms) in every rental. You do not need to request it, sign anything extra, or pay a per-day surcharge. Just present your booking voucher if a desk agent asks.

Yes. Whichever insurance package you chose (Start, Medium, Premium, or Full Cover) remains valid on every Croatian island. Cover does not lapse when you board a ferry.

The guest pays the ferry ticket directly to the operator (Jadrolinija, Krilo, etc.). Avax covers only the vehicle authorisation. Vehicle ticket prices depend on car length — compact cars under 5 m qualify for the cheapest tariff. Book at jadrolinija.hr, krilo.hr, or buy at the port.

Any Croatian island served by a vehicle ferry — Hvar, Brač, Korčula, Vis, Pag, Rab, Cres, Lošinj, Krk, Mljet, Šolta, Ugljan, Pašman, Dugi Otok and more. Pag, Krk, and Čiovo are connected by bridge (no ferry). Plan ferry slots in advance during summer (June–September) — popular crossings sell out.

Yes. We have Meet & Greet drop-off at several ferry ports including Vela Luka (Korčula), Korčula Town/Dominče, Dubrovnik Port Gruž, and Hotel Plaza Duće. A premium-location service fee applies for Meet & Greet ports. One-way drops are also possible between ferry-port and city/airport offices.

Yes. One-way island-to-mainland rentals are available, e.g. pick up at Vela Luka ferry ramp on Korčula, return at Split airport. A one-way fee applies based on distance and route. Confirm the price during booking.

Three tiers plus a Full Cover add-on: (1) Start — included free, CDW + Theft Protection with €750–€1,500 excess and matching deposit. (2) Medium — reduced excess €250–€450 and matching deposit. (3) Premium — zero excess, €150 deposit only, no credit card required, includes tyres/glass/undercarriage. (4) Full Cover — zero excess plus interior, roof, and personal-belongings cover.

Start: €750–€1,500. Medium: €250–€450. Premium: €150 only. The amount is held (not charged) on the main driver's payment card at pickup and released in full upon return if there are no damages or violations. With Premium, no credit card is required at the desk.

Premium gives you zero excess — full damage waiver — plus protection for tyres, glass, and undercarriage that other tiers exclude. Deposit is reduced to €150. With Premium, you can pick up the car using only a debit card, no credit card needed.

No tier covers: interior damage, lost personal belongings, lost keys or documents, driving under the influence, unauthorised drivers, driving on unclassified or off-road tracks, or wilful negligence. Wrong-fuel refills are charged at full repair cost.

Yes. 24/7 roadside support is included with every rental at no extra cost. In case of breakdown, flat tyre, or mechanical issue, call the support number on your voucher and we will arrange assistance.

Yes — for Mini, Economy, and Intermediate categories. The no-credit-card option requires Premium insurance plus a one-time €60 service fee charged at booking. With this combination you can pick up using only a debit card, and no cash deposit is required at the desk.

No. The €60 one-time service fee is settled at booking; no cash deposit is held at pickup. The card on file (debit is fine) covers any post-rental charges such as fuel or fines.

Visa, Mastercard, and American Express — credit or debit. The card must be in the main driver's name. The full rental amount is charged at booking; this guarantees the car and locks in the displayed price.

No. The price shown at booking includes VAT, CDW, Theft Protection, and unlimited mileage. Optional extras (insurance upgrade, child seat, GPS, additional driver, cross-border permit, no-credit-card fee) are itemised before you confirm. The only charges that may appear later are guest-caused: missing fuel, traffic fines, after-hours pickup, late return, or damage above your insurance excess.

No. Unlimited mileage is included with every rental in Croatia.

Free cross-border to Slovenia, Bosnia & Herzegovina, and Montenegro (FIT, included). Allowed with a paid permit: Italy, Austria, Hungary, Germany, and most EU countries. Not allowed: Albania, Kosovo, North Macedonia, Turkey, Greece, or any country outside the EU without prior written approval. You must declare the cross-border trip during booking so the correct permit can be issued.

Slovenia, Bosnia & Herzegovina, and Montenegro are free (FIT included). For Italy, Austria, Hungary, and other EU destinations a one-time cross-border permit fee applies — the amount depends on the destination and is shown during booking.

(1) Valid driving licence held for at least 1 year (2 years for some categories). (2) Passport or national ID card. (3) Payment card in the main driver's name (credit card for Start/Medium; debit accepted for Premium with the no-credit-card option). (4) Booking voucher — printed or on phone.

Minimum age 21 years (22 for some categories). The driving licence must be held for at least 1 year. There is no maximum age, but a senior driver surcharge applies from age 71.

Young driver surcharge (age 21–24): +€10 per day, capped at €87.50 per rental. Senior driver surcharge (age 71–80): +€10 per day, capped at €87.50 per rental.

EU and EEA licences are accepted directly — no IDP required. Non-EU licences (USA, UK, Canada, Australia, etc.): IDP strongly recommended. Licences in non-Latin script (Arabic, Chinese, Japanese, Cyrillic, etc.): IDP required.

Yes. Additional drivers can be added to the rental agreement — each must meet the same age and licence requirements and present documents at pickup. An additional driver fee applies; you can add it during booking or at the desk.

Free cancellation up to 48 hours before scheduled pickup. Cancellations within 48 hours may incur a fee. No-shows are charged the full rental amount. To cancel, use the link in your confirmation email or open the Manage Booking page.

Yes. Use the "Manage Booking" link in your confirmation email to change dates, location, vehicle, insurance, or extras. Changes are subject to availability and may affect the price.

We recommend 1–2 weeks in advance, especially during peak summer (June–September). Early booking secures wider vehicle choice and the best prices. Same-day bookings are usually possible in low season.

Yes — the full rental amount is charged at booking. This guarantees your vehicle and locks in the displayed price. Optional extras chosen at the desk (extra driver, child seat, etc.) are settled at pickup.

Yes — returning customers earn loyalty status that auto-applies a discount on every booking. You can also use a promo code (e.g. AVAX5C81 for 5% off) at checkout. Loyalty discounts and promo codes do not stack with each other; the larger one wins.

At the four major airports — Split (SPU), Dubrovnik (DBV), Zagreb (ZAG), Zadar (ZAD) — and at city offices and ferry-port Meet & Greet locations across Croatia. Airport counters are inside or right next to the arrivals terminal. Meet & Greet delivery is available to your hotel, Airbnb, marina, or any address for an additional fee.

No problem. Provide your flight number when booking and we monitor arrivals — pickup time is adjusted automatically at no extra charge if the flight is delayed.

Yes at airport offices; available on request at city offices. An after-hours fee of €50 applies. Key drop boxes are available at select locations for after-hours return.

Yes. One-way rentals are available between most Croatian locations — airport-to-airport, city-to-airport, mainland-to-island, and back. A one-way fee applies and varies by route.

A driver brings the car to your chosen address — hotel, Airbnb, ferry port, marina, or villa — and meets you in person to hand over the keys. Available at a small additional fee. Specify the exact address and a phone number when booking so the agent can coordinate arrival.

Full-to-full: you receive the car with a full tank and return it with a full tank. Missing fuel is charged at the current pump rate plus a refuelling service fee. Wrong fuel type triggers full repair cost.

Call our 24/7 support line immediately. If another vehicle is involved, file a police report at the scene. Do not admit liability. Complete an accident report form. Your financial liability depends on your insurance tier — Premium or Full Cover means zero excess.

Report to the police immediately and obtain a written report. Contact Avax 24/7 support. Hand over all vehicle documents and the keys to the police and to us — without them, theft cover is void.

Traffic fines, parking tickets, and toll charges incurred during the rental are the renter's responsibility. If a fine reaches us after return, we forward it to you together with an administrative processing fee.

Smoking is prohibited in all Avax vehicles — a cleaning fee applies if breached. Pets are allowed if transported in a carrier or on a protective seat cover; an additional cleaning fee may apply if the car needs deep cleaning on return.

No. The vehicle may not be driven on unclassified roads, off-road tracks, beaches, or river beds. Damage caused on such surfaces is not covered by any insurance tier.

Fuerte d.o.o. (Avax Rent a Car) — Obala Lazareta 3, 21000 Split, Croatia. OIB: 71550144918. Licence: HR-AB-21-060411211. Local Croatian agency operating at all four major airports and 12+ city locations.

24/7 phone support is available at the number on your booking voucher. For non-urgent enquiries, email or use the contact form at avaxrent.com/contact. The chat assistant on the website handles booking, pricing, and policy questions instantly.

Yes — child seats (infant, toddler, booster), GPS navigation, additional driver, cross-border permits, WiFi hotspot, and snow chains can all be added during booking or requested at pickup. Prices are shown when you select the extra in the booking flow.