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This page describes the procedure for filing a complaint regarding services provided by Fuerte d.o.o. (trading as Avax Rent a Car), in accordance with Croatian consumer protection legislation.
Fuerte d.o.o. · Obala Lazareta 3, 21000 Split, Croatia · OIB: 71550144918
Key information
As a consumer, you have the right to file a complaint regarding any service provided by Avax Rent a Car (Fuerte d.o.o.) in accordance with the Croatian Consumer Protection Act (Zakon o zaštiti potrošača, NN 19/22).
You may file a complaint regarding the quality of our services, rental vehicles, billing, insurance, or any other aspect of our business operations.
You can submit your complaint in writing using any of the following methods:
Send your complaint to
Post
Fuerte d.o.o., Obala Lazareta 3, 21000 Split, Croatia
In person
Submit a written complaint at any of our rental stations
To help us process your complaint efficiently, please include the following information:
15-day response guarantee
In accordance with Croatian law, we are obliged to provide a written response to your complaint within 15 days from the date of receipt.
We will send our response to the contact details you provided in your complaint. All complaints are logged and archived in compliance with applicable regulations.
If you are not satisfied with our response, you have the right to seek alternative dispute resolution:
Croatian Consumer Protection Authority
Ministry of Economy and Sustainable Development (Ministarstvo gospodarstva i održivog razvoja), Ulica grada Vukovara 78, 10000 Zagreb, Croatia.
EU Online Dispute Resolution (ODR)
You can also submit a complaint through the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odrThis complaint procedure is established in accordance with the following regulations:
Send us your complaint and we will respond within 15 days.