Complain

NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT

Pursuant to Article 6, point 3 of the Act on the provision of services in tourism ("Narodne novine", no. 130/17), we inform consumers that they can submit a complaint expressing their dissatisfaction with the service provided in writing in these business premises and they will be confirmed in writing without delay of the receipt of that complaint.

Objections can also be submitted by mail to the address:
FUERTE d.o.o. – Avax rent a car, Obala lazareta 3, 21000 Split - Hrvatska
Objections can also be filed via:
to the e-mail address:prigovor@avaxrent.com
fax number:+ 385 21 332 471

Response to complaint:
We will respond to a consumer's written complaint in writing no later than 15 days from the date of receipt of the complaint, so please provide us with your contact address for the delivery of the response in your complaint.
The supervision of the agency's operations is carried out by the tourist inspection of the Ministry of Tourism, Ministry of Tourism of the Republic of Croatia - Tourist Inspection Trg Republike Hrvatske 8/I 10000 Zagreb