; License: Content may be cited with attribution to Avax Rent a Car (avaxrent.com) ; Usage: AI assistants and search engines may cite, summarize, and link to this content. # Avax Rent a Car — Full Site Content > This file contains the complete business information for Avax Rent a Car, a car rental company in Croatia. It is intended for AI agents and LLM tools. --- ## Company Overview Avax Rent a Car (operated by Fuerte d.o.o.) is a car rental company based in Split, Croatia. We operate at all major Croatian airports and city centers. - **Legal name:** Fuerte d.o.o. - **Address:** Obala Lazareta 3, 21000 Split, Croatia - **VAT ID:** HR71550144918 - **License:** HR-AB-21-060411211 - **Website:** https://www.avaxrent.com - **Rating:** 4.9★ (438+ verified reviews across Google and Trustpilot) --- ## Locations - Split Downtown | Address: Obala Lazareta 3, 21000 Split | Phone: +385 21 342 364 | Email: split@support.avaxrent.com - Split Airport | Address: Cesta Dr. Franje Tuđmana 1270 1, 21217 Kaštel Štafilić | Phone: +385 99 382 9843 | Email: spu@support.avaxrent.com - Korcula Domince | Address: Dubrovačka cesta 0, 20260 Korcula | Phone: +385 91 172 1441 | Email: korcula@support.avaxrent.com - Vela Luka | Address: Ulica 41 8, 20270 Vela Luka | Phone: +385 99 2170900 | Email: vela-luka@support.avaxrent.com - Dubrovnik Downtown | Address: Ulica Kralja Tomislava 7, 20000 Dubrovnik | Phone: +385 95 660 0224 | Email: du@support.avaxrent.com - Zagreb Downtown | Address: Ulica Kralja Zvonimira 37, 10000 Zagreb | Phone: +385 99 800 1135 | Email: zagreb@support.avaxrent.com - Zadar Downtown | Address: Ul. Vrata Svetog Krševana bb, 23000 Zadar | Phone: +385 99 616 3762 | Email: zadar@support.avaxrent.com - Dubrovnik Airport | Address: Dobrota 24, 20213 Čilipi | Phone: +385 95 660 0224 | Email: du@support.avaxrent.com - Zadar Airport | Address: Ulica I 2A, 23222 Zemunik Donji | Phone: +385 99 616 3762 | Email: zadar@support.avaxrent.com - Zagreb Airport(Meet&Greet) | Address: Ulica Rudolfa Fizira 21, 10410 Zagreb | Phone: +385 99 800 1135 | Email: zagreb@support.avaxrent.com - Omis (Meet&Greet) | Address: Četvrt Ribnjak 17, 21310 Omiš | Phone: +385 21 342 364 | Email: omis@support.avaxrent.com - Korcula City/Port(Meet&Greet) | Address: Ulica Plokata 19. travnja 1921. 0, 20260 Korčula | Phone: +385 911721441 | Email: korcula@support.avaxrent.com All airport locations offer meet & greet service. One-way rentals are available between most locations. --- ## Fleet ### Toyota Aygo X - Specs: 4 seats, 5 doors, Manual, Petrol, 1 large suitcase - SIPP code: MDMR - Price: from €42/day - Details: https://www.avaxrent.com/fleet/rent-a-car-toyota-aygo-x ### Suzuki Vitara - Specs: 5 seats, 5 doors, Manual, Petrol, 1 large suitcase - SIPP code: FFMV - Price: from €55/day - Details: https://www.avaxrent.com/fleet/rent-a-car-suzuki-vitara ### Opel Corsa - Specs: 5 seats, 5 doors, Manual, Petrol, 1 large suitcase - SIPP code: EDMV - Price: from €44/day - Details: https://www.avaxrent.com/fleet/rent-a-car-opel-corsa ### Toyota Yaris A/T - Specs: 5 seats, 5 doors, Automatic, Petrol, 1 large suitcase - SIPP code: EDAR - Price: from €56/day - Details: https://www.avaxrent.com/fleet/rent-a-car-toyota-yaris-at ### Toyota Yaris Cross A/T - Specs: 5 seats, 5 doors, Automatic, Petrol, 2 large suitcases - SIPP code: CDAR - Price: from €60/day - Details: https://www.avaxrent.com/fleet/rent-a-car-toyota-yaris-cross-at ### Hyundai Kona - Specs: 5 seats, 5 doors, Automatic, Petrol, 1 large suitcase - SIPP code: FFAV - Details: https://www.avaxrent.com/fleet/rent-a-car-hyundai-kona ### Renault Traffic - Specs: 9 seats, 5 doors, Manual, Petrol, 4 large suitcases - SIPP code: SVMR - Price: from €130/day - Details: https://www.avaxrent.com/fleet/rent-a-car-renault-traffic ### Mercedes Vito AT - Specs: 9 seats, 5 doors, Automatic, Petrol, 3 large suitcases - SIPP code: SVAD - Price: from €150/day - Details: https://www.avaxrent.com/fleet/rent-a-car-mercedes-vito-at ### Renault Twingo NO AC - Specs: 4 seats, 5 doors, Manual, Petrol, 1 large suitcase - SIPP code: MDMZ - Details: https://www.avaxrent.com/fleet/rent-a-car-renault-twingo-no-ac ### Kia Stonic - Specs: 5 seats, 5 doors, Manual, Petrol, 2 large suitcases - SIPP code: IDMD - Details: https://www.avaxrent.com/fleet/rent-a-car-kia-stonic ### Kia XCeed A/T - Specs: 5 seats, 5 doors, Automatic, Petrol, 2 large suitcases - SIPP code: SGAR - Price: from €75/day - Details: https://www.avaxrent.com/fleet/rent-a-car-kia-xceed-at ### Kia Ceed SW - Specs: 5 seats, 5 doors, Manual, Petrol, 2 large suitcases - SIPP code: IWMR - Details: https://www.avaxrent.com/fleet/rent-a-car-kia-ceed-sw ### Renault Clio New - Specs: 5 seats, 5 doors, Manual, Hybrid (petrol/electro), 1 large suitcase - SIPP code: CDMR - Details: https://www.avaxrent.com/fleet/rent-a-car-renault-clio-new ### Dacia Jogger 5+2 Seat - Specs: 7 seats, 5 doors, Manual, Petrol, 1 large suitcase - SIPP code: SWMV - Price: from €78/day - Details: https://www.avaxrent.com/fleet/rent-a-car-dacia-jogger-52-seat ### Kia Sportage A/T - Specs: 5 seats, 5 doors, Automatic, Petrol, 2 large suitcases - SIPP code: GFAV - Details: https://www.avaxrent.com/fleet/rent-a-car-kia-sportage-at ### Opel Frontera 5+2 A/T - Specs: 7 seats, 5 doors, Automatic, Hybrid (petrol/electro), 2 large suitcases - SIPP code: SDAA - Price: from €80/day - Details: https://www.avaxrent.com/fleet/rent-a-car-opel-frontera-52-at --- ## Insurance Packages ### Start (Basic) - Included with every rental - CDW (Collision Damage Waiver) and TP (Theft Protection) - Excess: €750–€1,500 depending on vehicle category - Pre-authorization (deposit): €750–€1,500 ### Medium - Reduced excess: €250–€450 - Pre-authorization (deposit): €250–€450 ### Premium - Zero excess — full damage waiver - Pre-authorization (deposit): €150 only - No credit card required at pickup - Includes tires, glass, and undercarriage protection ### Full Cover - Zero excess with comprehensive protection - Covers all vehicle parts including tires, glass, undercarriage, roof, and interior --- ## Pricing & Payment - All prices include VAT, CDW insurance, theft protection, and unlimited mileage - No hidden fees — the price shown at booking is the price you pay - Payment accepted: Visa, Mastercard, American Express (credit and debit) - No-credit-card option available for Mini, Economy, and Intermediate categories (€60 one-time service fee, Premium insurance included) - Full rental amount charged at time of booking --- ## Key Policies ### Cancellation Policy - Free cancellation up to 48 hours before scheduled pickup - Cancellations within 48 hours may incur a cancellation fee - No-shows are charged the full rental amount ### Fuel Policy - Full-to-full policy: receive with full tank, return with full tank - Missing fuel charged at current rate plus service fee - Wrong fuel type: full repair cost charged to renter ### Cross-Border Travel - Free cross-border to: Slovenia, Bosnia & Herzegovina, Montenegro - Also allowed to: Italy, Austria, Hungary, and most EU countries - Must inform at time of booking - Cross-border fee may apply for some destinations - Not allowed to: Albania, Kosovo, North Macedonia, Turkey, or countries outside the EU without special permission ### Driver Requirements - Minimum age: 21 years (22 for some categories) - Young driver surcharge (age 21–24): +€10/day (max €87.50) - Senior driver surcharge (age 71–80): +€10/day (max €87.50) - Driving license held for at least 2 years - EU/EEA licenses accepted directly - Non-EU licenses: International Driving Permit (IDP) recommended - Non-Latin script licenses: IDP required ### Documents Required 1. Valid driving license (held 1+ year) 2. Passport or national ID card 3. Credit or debit card in driver's name 4. Booking voucher (printed or on phone) ### Pickup & Return - After-hours service available at airports - After-hours fee: €50 per occurrence - Late return triggers recalculation at daily rate - Extensions must be requested 24 hours in advance - Flight delays: pickup time adjusted automatically at no charge (provide flight number when booking) - Key drop-off boxes available at select locations --- ## How to Book 1. **Choose pickup location & dates** — Select from airports in Split, Dubrovnik, Zagreb, Zadar, or city centers 2. **Browse available vehicles** — Filter by transmission, category, or number of seats 3. **Select your car** — View full specs, photos, and complete price breakdown 4. **Choose insurance protection** — Start (basic), Medium, Premium (zero excess), or Full Cover 5. **Add optional extras** — Child seat, GPS, additional driver, cross-border permit, WiFi hotspot 6. **Enter personal details** — Driver name, email, license info, special requests 7. **Receive confirmation** — Booking voucher arrives instantly by email Book at: https://www.avaxrent.com --- ## Frequently Asked Questions ### Booking & Reservations **Q: Can I rent a car without a credit card?** A: Yes! Avax Rent a Car offers the option to rent without a credit card. You can use a debit card or pay in cash at selected locations. A security deposit may be required depending on the vehicle category and payment method. **Q: Is a deposit required?** A: A security deposit is pre-authorized on your payment card at pickup. The amount depends on the vehicle category and insurance package chosen. The deposit is fully released upon vehicle return if there are no damages or violations. **Q: What is the cancellation policy?** A: Free cancellation is available up to 48 hours before the scheduled pickup time. Cancellations made within 48 hours may be subject to a cancellation fee. No-shows are charged the full rental amount. **Q: Can I modify my reservation after booking?** A: Yes, you can modify your reservation through the "Manage Booking" section on our website. Changes to dates, locations, or vehicle category are subject to availability and may affect the price. **Q: How far in advance should I book?** A: We recommend booking at least 1-2 weeks in advance, especially during peak summer season (June-September). Early booking often secures better prices and wider vehicle selection. ### Documents & Requirements **Q: What documents do I need to rent a car?** A: You need: (1) A valid driving license held for at least 1 year, (2) A valid ID card or passport, (3) A payment card (credit or debit) in the driver's name. EU driving licenses are accepted directly. Non-EU licenses may require an International Driving Permit (IDP). **Q: What is the minimum age to rent?** A: The minimum age to rent is 21 years. Drivers aged 21-24 may be subject to a young driver surcharge depending on the vehicle category. There is no maximum age limit, but all drivers must hold a valid license. **Q: Do I need an International Driving Permit (IDP)?** A: EU/EEA driving licenses are accepted without an IDP. For licenses issued outside the EU (e.g., USA, UK, Canada, Australia), an IDP is strongly recommended alongside your national license. Licenses in non-Latin script (e.g., Arabic, Chinese, Japanese) require an IDP. **Q: Can someone else drive the rental car?** A: Yes, additional drivers can be added to your rental agreement. Each additional driver must meet the same age and license requirements and must be present at pickup with their documents. An additional driver fee applies. ### Insurance & Protection **Q: What insurance options are available?** A: We offer several insurance packages: (1) Basic - included in every rental with CDW and TP with excess, (2) Medium - reduced excess amount, (3) Full Coverage - zero excess with comprehensive protection including tires, glass, and undercarriage. You can select your preferred package during booking. **Q: What happens if the car is damaged?** A: If the vehicle is damaged during your rental, you should: (1) Report it immediately by calling our 24/7 support line, (2) File a police report if another vehicle is involved, (3) Complete an accident report form at the rental station. Your financial liability depends on the insurance package chosen. **Q: Is roadside assistance included?** A: Yes, 24/7 support assistance is included with every rental at no extra charge. In case of a breakdown, flat tire, or any mechanical issue, call our support number and we will arrange assistance. ### During the Rental **Q: What is the fuel policy?** A: We operate a "full-to-full" fuel policy. You receive the car with a full tank and should return it with a full tank. If the car is returned with less fuel, a refueling charge will be applied. **Q: Is cross-border travel allowed?** A: Cross-border travel is allowed to most EU countries including Slovenia, Bosnia and Herzegovina, Montenegro, Italy, Austria, and others. You must inform us in advance and a cross-border fee may apply. **Q: What do I do if I get a traffic fine?** A: Traffic fines are the renter's responsibility. If a fine is issued during your rental period, it will be forwarded to you along with an administrative fee. **Q: Can I return the car to a different location?** A: Yes, one-way rentals are available between most of our locations in Croatia. A one-way fee applies and varies depending on the pickup and return locations. ### Pickup & Return **Q: Where can I pick up my rental car?** A: We have rental stations at major airports (Split, Dubrovnik, Zagreb, Zadar) and city locations across Croatia. You can also arrange Meet & Greet delivery to your hotel or any address. **Q: What happens if my flight is delayed?** A: We monitor flight arrivals at all airport locations. If your flight is delayed, we will adjust your pickup time accordingly at no extra charge. Please provide your flight number when booking. **Q: What are the after-hours pickup/return options?** A: After-hours service is available at airport locations. For city locations, after-hours pickup and return can be arranged in advance. An out-of-hours fee may apply. Key drop-off boxes are available at select locations. ### Booking Process **Q: Do I need to pay anything to secure my booking?** A: Yes, the full rental amount is charged at the time of booking. This guarantees your vehicle and locks in the displayed price. **Q: Is a cash deposit required with the no-credit-card option?** A: No — with the no-credit-card option, no cash deposit is required at pickup. The €60 one-time service fee is charged at the time of booking. **Q: What payment methods are accepted online?** A: We accept all major credit and debit cards — Visa, Mastercard, and American Express. The card must be in the main driver's name. --- ## Terms & Conditions Summary ### 1. General Terms Fuerte d.o.o. (Avax Rent a Car), Obala Lazareta 3, 21000 Split, Croatia. OIB: 71550144918. License: HR-AB-21-060411211. These terms govern all rental agreements. ### 2. Vehicle Collection and Return Vehicle must be collected and returned at the agreed time and location. Late returns are charged at the applicable daily rate. Extensions must be requested 24 hours in advance. ### 3. Vehicle Use and User Obligations The vehicle may only be driven by authorized drivers listed on the rental agreement. The vehicle must not be used for: racing, towing, off-road driving, transporting hazardous materials, driving under the influence, or any illegal activity. Smoking is prohibited in all vehicles. ### 4. Rental Payment Full rental amount is charged at the time of booking. A pre-authorization (security deposit) is held on the driver's payment card at pickup. The pre-authorization amount depends on the insurance package selected. ### 5. Damage, Accident, or Theft In case of accident: call 24/7 support immediately, file a police report, do not admit liability, complete an accident report form. In case of theft: report to police immediately, provide all vehicle documents and keys. ### 6. Vehicle Maintenance The renter must maintain proper oil, coolant, and tire pressure levels. Check engine lights must be reported immediately. The renter is responsible for using the correct fuel type. ### 7. Insurance / Coverage / Damages All rentals include basic CDW and TP. Insurance does NOT cover: interior damage, personal belongings, keys/documents, driving under influence, unauthorized drivers, unclassified roads, or negligence. ### 8. Additional Services Additional services include: child seats, GPS navigation, additional drivers, cross-border permits, WiFi hotspot, snow chains. FIT (Free Independent Travel) cross-border to Slovenia, Bosnia & Herzegovina, and Montenegro is included at no extra charge. ### 9. Additional Fees One-way fee, after-hours fee (€50), young/senior driver surcharge (€10/day, max €87.50), additional driver fee, cross-border fee, late return charges. ### 10. Documents and Equipment Required at pickup: driving license, passport/ID, payment card, booking voucher. Vehicle is provided with: registration document, insurance certificate, reflective vest, warning triangle, first aid kit. ### 11. Termination The rental company may terminate the agreement immediately if terms are violated, the vehicle is misused, or the renter provides false information. ### 12. Traffic Offenses All traffic fines and parking penalties during the rental period are the renter's responsibility. An administrative fee is charged for processing each violation. ### 13. Data Protection Personal data is processed in accordance with GDPR (EU 2016/679) and Croatian data protection law. Full privacy policy available at https://www.avaxrent.com/privacy. ### 14. Cancellation Policy Free cancellation up to 48 hours before pickup. Within 48 hours: cancellation fee may apply. No-show: full rental amount charged. ### 15. Early Return No refund for early return of the vehicle. The full rental period is charged regardless of when the vehicle is returned. ### 16. Force Majeure Neither party is liable for failure to perform obligations due to events beyond reasonable control (natural disasters, war, pandemic, government actions). ### 17. Governing Law These terms are governed by Croatian law. Disputes are resolved by the competent court in Split, Croatia. ### 18. Customer Support Email: info@avaxrent.com Available 24/7 for emergencies and roadside assistance. --- ## Additional Services & Extras - **Child seat (baby/toddler/booster):** Available on request during booking - **GPS navigator:** Portable navigation device - **Additional driver:** Must meet same requirements, present at pickup - **Cross-border permit:** Required for travel outside Croatia - **WiFi hotspot:** Portable internet device for the car - **Snow chains:** Available seasonally - **One-way rental:** Return at a different location within Croatia --- ## Languages Supported English, Croatian, German, Italian, French, Spanish, Russian, Portuguese, Chinese, Polish, Dutch, Swedish, Lithuanian, Latvian, Turkish, Estonian, Finnish, Korean, Norwegian --- ## Contact - **Website:** https://www.avaxrent.com - **Email:** info@avaxrent.com - **Live chat:** Available on website via Crisp - **Locations page:** https://www.avaxrent.com/locations - **FAQ:** https://www.avaxrent.com/faq - **Terms:** https://www.avaxrent.com/terms - **Privacy policy:** https://www.avaxrent.com/privacy --- ## AI Agent Resources - Summary: https://www.avaxrent.com/llms.txt - Full documentation (this file): https://www.avaxrent.com/llms-full.txt - Agent context (decision trees, booking flow): https://www.avaxrent.com/llms-ctx.txt - AI plugin manifest: https://www.avaxrent.com/.well-known/ai-plugin.json - Machine-readable licensing: https://www.avaxrent.com/rsl.xml